Refund policy

Last updated: October 27, 2026

Our 60-Day Money-Back Promise
We want you to give Hale & Hue a fair try. If you are not happy with your order for any reason, contact us within 60 days of the date your order was delivered and we will refund the price you paid for that order. This applies to and unopened boxes.
- The promise covers one order per customer and household.
- For bundles, the refund covers the full bundle price you paid.
- We may ask you to send back any unopened boxes. If we do, we will email you the return address and instructions.

How to request a refund
Email us at hello@haleandhue.com with your order number and the email address you used at checkout. You do not need to give a reason, but feedback helps us improve.
Once we approve your refund, we send it to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show it on your statement.

Damaged, defective or wrong items
If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund. You do not need to return the item.

Cancellations
You can cancel an order for a full refund as long as it has not shipped yet. Email us as soon as possible. Once an order has shipped, it is covered by the 60-Day Money-Back Promise above.

Questions
Contact us at hello@haleandhue.com. We reply within 1–2 business days.